IT SUPPORT
Our Helpdesk Role
Software or hardware doesn’t always work the way you initially expect. This is an unavoidable fact so it is important to have an efficient solution. Our IT Support Helpdesk team is built from experts in Microsoft Office, Networking, Mac Os X and VoIP just to name a few. Unlike other IT Support Helpdesks, we provide unlimited call and ticket logging as a standard, so you can test the experts all you like.
Innovative IT Solutions to enhance dining experiences
Our services range from 24/7 IT support through to collaborating with our clients to design and deliver innovative IT solutions that enhance their customer’s dining experience. In particular, Fairland Consulting Ltd has created an enhanced wi-fi solution for the hospitality sector which incorporates a range of innovative marketing features such as personalised landing pages and data capture
Wi-fi Solutions for the Hospitality Sector
We have developed a bespoke wi-fi solution for our hospitality clients that can be individually branded and capture valuable marketing data like email addresses and any other information specified.
In summary, our solution has the following key features:
- Thorough & reliable coverage – We set up solid coverage and resilience through back up internet
- Web management portal – Easily export marketing data at the click of button
- Social media signals – Utilise options to encourage likes and followers with very little effort
- Customised marketing intelligence – To assist with communicating events, promotions and news to your customers
- Personalised landing page – Designed to fit your brand, easy access for guests
- Robust security features – Provides protection from any illegal activity whilst guests are using your wi-fi
24/7 IT Support for the Hospitality Sector
Fairland Consulting understands that for any busy restaurant, hotel, night club or bar, fast and efficient IT support is essential. We know that the hospitality sector is often at its busiest outside of normal working hours – we therefore provide many of our hospitality clients with round-the-clock support.
Furthermore, we understand the importance of working with key system suppliers such as EPOS to achieve maximum uptime plus quick and easy fault resolution.
Here is a summary of IT support for our hospitality clients:
- 24/7 IT Support
- All technicians based in central London for quick on-site support requirements
- Unlimited access to ensure fixed price and easy budgeting
- Highly experienced team in handling hospitality support requirements
WIFI
Starting with heat maps, Fairland are able to design your network to cover guest WiFi, back of house, PDQ’s and secure VoIP.
NETWORKING
Fairland Consultants has vast experience in network design, management and support of all main vendors.
DR
From Fairland’s managed datacentres we are able to backup and replicate securely in real time providing you with appropriate data recovery solutions.
SECURITY
From secure remote access, firewalls and intrusion prevention Fairland are able to work on your networks to keep you protected at all times.
